Refund & Cancellation Policy
Last updated: June 23, 2026
This Refund & Cancellation Policy explains how cancellations and refunds work for services provided by Ferguson Smart Systems ("we," "us," or "our"). Because we provide professional services rather than physical goods, refunds are based on the work performed. This policy forms part of our Terms of Service.
1. Nature of Our Services
Ferguson Smart Systems provides technology consulting, network and infrastructure work, automation, and custom software services. Fees reflect the professional time, labor, and materials involved in delivering these services.
2. Cancelling a Project or Engagement
- Before work begins. If you cancel an agreed project before any work has started, you will not be charged, and any advance payment made will be refunded in full.
- After work has begun. If you cancel after work has started, you are responsible for the value of the work performed and any non-recoverable third-party costs (such as hardware, software licenses, or services purchased on your behalf) incurred up to the cancellation date. Any remaining balance of an advance payment will be refunded.
- Scheduled appointments. We appreciate at least 24 hours' notice to reschedule or cancel a scheduled on-site or remote appointment.
3. Hourly and Consulting Work
Hourly and consulting services are billed for time actually worked. Time that has already been performed and billed is non-refundable. You may discontinue ongoing work at any time, and you will only be billed for time worked up to that point.
4. Completed Project Work
Once a project has been completed and delivered as described in the agreed quote or statement of work, fees for that work are generally non-refundable. If you believe a deliverable does not match what was agreed, please contact us promptly (see Section 6) and we will work in good faith to correct the issue.
5. Third-Party Products and Costs
Charges for third-party hardware, software licenses, subscriptions, or services purchased on your behalf are subject to the refund terms of the applicable third party and may be non-refundable once purchased or activated.
6. How to Request a Refund or Raise a Concern
If you would like to request a refund or discuss a concern about your invoice or a deliverable, please contact us within 14 days of the relevant invoice or delivery date:
Ferguson Smart Systems
Email: support@fergusonsmartsystems.com
Phone: (513) 763-0477
Cincinnati, OH
Please include your name, business name, the invoice number, and a description of your request. We will review and respond within a reasonable time, typically within a few business days.
7. How Refunds Are Issued
Approved refunds are issued to the original payment method through our payment processor, Stripe. Depending on your bank or card issuer, it may take several business days for a refund to appear on your statement.
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The "Last updated" date above indicates when it was last revised. The version in effect at the time of your engagement applies to that engagement.