Privacy Policy
Last updated: June 23, 2026
Ferguson Smart Systems ("Ferguson Smart Systems," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at fergusonsmartsystems.com and to the services we provide.
1. Information We Collect
We collect information in the following ways:
- Information you provide. When you contact us, request a quote, or engage our services, you may give us your name, business name, email address, phone number, mailing address, and details about your project or technology environment.
- Billing information. When you pay an invoice, payment is processed by our third-party payment processor, Stripe. We do not collect or store your full card or bank account numbers on our systems.
- Information collected automatically. When you visit our website, our hosting provider may automatically log standard technical data such as your IP address, browser type, and pages visited, for security and performance purposes.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes and estimates;
- Deliver, manage, and support the services you engage us for;
- Send invoices and process payments;
- Communicate with you about your projects, support requests, and account;
- Maintain the security and proper functioning of our website and systems; and
- Comply with our legal and tax obligations.
3. How We Share Information
We do not sell or rent your personal information. We share information only as needed to operate our business, including with:
- Service providers who help us run our business — for example, our payment processor (Stripe), email and hosting providers — and only to the extent necessary to perform their services.
- Legal and safety reasons, when required to comply with applicable law, a legal process, or to protect the rights, property, or safety of our clients or others.
4. Payment Processing
Payments are processed by Stripe, Inc. When you make a payment, your information is handled in accordance with Stripe's privacy policy, available at stripe.com/privacy. We receive confirmation of payment and limited transaction details, but not your full payment card or bank account numbers.
5. Data Retention
We retain personal information for as long as needed to provide our services and to comply with our legal, accounting, and tax obligations. When information is no longer required, we take reasonable steps to delete or anonymize it.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and contractual limits. To make a request, contact us using the details below. You may also opt out of non-essential communications at any time.
8. Children's Privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected on this page.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Ferguson Smart Systems
Cincinnati, OH
Email: contact@fergusonsmartsystems.com
Phone: (513) 763-0477